Returns and Refunds

Returns and Refunds

Your satisfaction matters to us. If something is not right with your order, we are here to make it simple to resolve.

3-day return guarantee

We offer a 3-day return guarantee. You may request a return within 3 days of receiving your order, provided the item meets the conditions below.

Return conditions

To be eligible for a return, your item must be:

• Unused and in its original condition.
• In its original, undamaged packaging with any seals intact.
• Accompanied by proof of purchase.

For reasons of hygiene and product integrity, fragrances that have been opened or used cannot be returned unless they arrived damaged or faulty.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. We will arrange a replacement or a full refund at no extra cost to you.

How to start a return

Message us on WhatsApp at +971 54 400 9778 with your order number and the reason for your return. Our team will guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method, or arranged directly with you for Cash on Delivery orders. Please allow a short processing period for the refund to reflect.

Need help?

For any questions about returns or refunds, reach us on WhatsApp at +971 54 400 9778.

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